Usability Reporting and What it Means

User testing

With usability testing, you can effectively uncover problems that your users face while navigating your website. Whether you are a start-up or have millions of users, usability reporting will provide effective results. The problem with usability testing is that it takes time to include participants, train them and compile results. Usability reporting tools can help with analyzing the components:


How to Write a Usability Report?


You will find numerous usability report templates that you can use to report findings. However, the basic sections a usability report includes are as follows:


1. Background Summary


You can start with a brief summary of the report. This section comprises details such as what you tested, when and where you took the test, the testing materials, the testing team, and the equipment information.


2. Methodology


It includes the methodology of the test so others can perform the test again. You need to explain the process of the test for each session, overview of the tasks, metrics, and type of interface. It also comprises a summary table and details about the participants. Including the names of the participants is not important, but you need to give a brief summary of the demographic data.


3. Test Results


This section will include an analysis of data loggers and facilitators. Explain which task has higher and lower completion rates. Add the summary of completed tasks by success rate, participants, and type of task. Include all the details in the chart. You need to follow similar measures for every metric you include.


4. Findings and Recommendations


Now, you should list the findings with the help of the data. Every finding should include the actual data. The report should either include a single list containing overall findings and recommendations, or it might include it according to the scenario. It is possible to add the findings and recommendations according to both techniques. Here are some of the things you should keep in mind:


  • Every finding should include a recommendation to define what would be the next step.


  • A negative report may be intimidating for the team, but it highlights important data to help the team improvement.


  • Every finding must include a statement indicating the situation.





After including all the findings in the usability test report, you should discuss the outcomes with the team. Now, you need to plan the next step to improve usability. All the efforts and time you put into arranging the report will be of no use if you do not implement the results. The design team should analyze findings and come up with better solutions to tackle the problem. Whether it involves discussing with the team or testing the design again, you need to take suitable action. The usability report should be short, and the findings should be actionable.


Related Reading

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A case study in competitive usability testing (Part 2)

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