This test is a typical example of a usability study on desktop. Zomato is an online service that competes with Yelp to provide information, reviews, and ordering options from local restaurants.

The user begins by giving his first impressions of the homepage, then searches for a restaurant matching his criteria, reading the reviews, and figuring out how to get there.

Top findings:

This user liked the curated “Collections” the site offered, showcasing different categories of restaurants. However, while using them he found it was impossible to filter or sort the collections by traits like type of food, price range, or open hours.

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This test is a typical example of a usability study on a mobile app. Duolingo is an app for learning languages through gamified lesson plans.

The user begins by choosing Italian lessons. He completes the first lesson, then sets up his account, explores the different options on the app, and checks how he would start on a different language.

Top findings:

This user felt that there wasn’t enough of an instructional component to the first lesson, leaving him confused about how certain grammatical patterns worked. He also repeatedly mistook upper-case “i”s for lower-case “l”s due to the app’s sans-serif font. Because of this, he misread several words initially.

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