Thoughts on listening to users

Collaboration within a UX team

Alternating reflecting pools

How can you make usability research relevant to all of your stakeholders without bogging the whole team down in a morass of data?

An efficient team UX workflow must engage every stakeholder with the data at the appropriate level of involvement and achieve the goals of all involved, as well as the team as a whole.

Spotify vs Tidal: UX Wars

Title banner for UX Wars

If you pay even a sliver of attention to the entertainment world, you’ve probably heard of Tidal by now. Jay-Z and his famous co-owners (Beyonce, Kanye West, Rihanna, and more) have gone all-out promoting their new music streaming service. Behind all the marketing buzz, though, Tidal is essentially a re-imagined Spotify, and it’s aiming to compete directly with the streaming giant.

Has Tidal reached its goal? We ran a few tests with current Spotify users to find out…

The UXCrowd Webinar: Q&A

Banner image for the UXCrowd webinar

On December 9 we hosted a webinar with Rob Hoehn of Ideascale and Rob Aseron, former head of user research at Zynga diving into the utilities of crowdsourcing and how it can be used to expedite the user research process and improve feedback. Below is the Q&A segment of the webinar.

5 reasons you should say farewell to focus groups

Plane flying past pink sunset

A number of years ago, British Airways needed to find out what customers wanted. They were adding mini refrigerators to first class seating sections so passengers could help themselves to a snack during long overnight flights, and needed to find out exactly what kind of snacks their passengers would be interested in. So they put together a few focus groups…

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