Thoughts on listening to users

6 UX New Year’s resolutions

UX resolutions for looking to the horizon of 2018

Happy New Year! As we roll into 2018, many of us are refreshing and reevaluating some of the personal goals that we set and perhaps struggled to keep last year. What kind of resolutions can we make as User Experience practitioners?

The root of all usability problems

Skyline folding up in the movie Inception

When we design websites, we create participatory fictions – imaginary worlds that we invite users to engage in. When the user is unable to successfully engage that fiction, it is because of “imaginative resistance,” the underlying cause of all usability problems.

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