Thoughts on listening to users

Digital customer experience: Digital experience and customer experience combined

digital customer experience, customer satisfaction, mobile reviews

Before discussing the differences between a digital experience (DX) and customer experience (CX), one thing should be clear: DX and CX are closely related. Therefore, most companies often use these terms interchangeably. Remember, the digital experience is the key component of the overall customer experience strategy. As well, there is the concept of digital customer experience.

What is digital experience?

digital experience mobile apps

As the name indicates, it’s an interaction between a user or customer and the employee or company by using digital technologies. This interaction can be between B2B and B2C by using digital technologies. It allows companies and organizations to get rid of paper processes and create services that can be run through modern technologies and the internet. If we talk about digital experience design, it should be intelligent, omni-channel, personalized, and relevant. When you ask people to define the digital experience, you’ll get different answers, but all of them will be relevant.

How to get started with Analytics in Stitchology

analytics in stitchology graphic web analytics data

As we’re sure you’ve seen, we recently acquired Stitchology.ai, a robust session recording and web analytics tool that blows Hotjar and Google Analytics out of the water. Now, we’ve made the integrated product available through our TryMyUI platform. But how does it work? How do you get started with the tool? Well, this article will answer your questions. Keep reading to learn how to get Analytics in Stitchology today.

Looking ahead for TryMyUI + Stitchology

trymyui + stitchology looking ahead blog header

As we recently shared, we have acquired Stitchology.ai, a robust session recording and web analytics platform that blows Google Analytics and Hotjar out of the water. With this tool, we have been able to create a platform that sheds light on the full user journey and gets to the nitty gritty about your website’s full experience for your customer base. We are excited to be the premier tool and leading platform in the digital experience space, as well as the only tool that provides end to end insights on your customer’s journey. But what’s next for TryMyUI + Stitchology? Let’s get into it!

The Stitchology story: How this all came to be

the stitchology story person in yellow coat on a path surrounded by green grass

Recently, TryMyUI, a global leader in the user experience and usability testing space, acquired Stitchology.ai, a session recording and web analytics suite. With the joining of these two platforms, TryMyUI will be able to create the first-ever product for maximizing product-led growth. Together, the companies will provide an end-to-end digital experience solution to help businesses drive online revenue. But what about this company is so compelling? What’s the story behind it all? Don’t worry! In this article, we will reveal the Stitchology story.

The Stitchology acquisition: Why does it matter?

stitchology acquisition blog header computer screen with data

TryMyUI recently acquired Stitchology.ai, a robust session recording and web analytics platform. Through this acquisition, the two companies have managed to put out a comprehensive digital experience revenue platform that illuminates the user’s journey from end-to-end. While this is exciting news for us, we are sure that you have many questions about what this means and how it impacts customers. Don’t you worry! In this article, we will be sharing our perspective on the problem that merging TryMyUI with Stitchology solves.

What are digital experience platforms?

digital experience platforms geometric shapes and blue swatches of color

In a technology-centric society, we are seeing more and more business sectors move to a digital space. Apps and websites that accomplish the same thing as and eventually replace brick and mortar establishments are on the rise. Consumers enjoy the accessibility and flexibility of a more digital world. Therefore, it is up to businesses to ensure that they are creating the best digital experience possible. While there is a lot of conversation around user experience and customer experience and the platforms that can help you understand how users feel about those things, it’s high time to have a conversation about digital experience platforms – what they are and how they can benefit your business.

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