Thoughts on listening to users

A systematic approach to design critique

Design critique

There is a popular sentiment in design: in order to make good work, you have to have taste; that taste is a fixed aspect of who you are. Just as taste can be applied to people, the labels good or bad often get applied to design work: “That’s just bad design.” But what if it’s not so simple?

Coordinating a UX dream team

To build a dream product, you must first build a dream team.

A powerful product team is comprised of 3 kinds of roles, product management, user experience, and engineering; and each is responsible in its own way for creating a great user experience.

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