Thoughts on listening to users

Bad UX: A harrowing Hootsuite experience

bad ux hootsuite experience

Bad UX. We’ve all dealt with it in one form or another at some point in our customer/consumer experience. But what makes a user experience bad? How can you pinpoint the pain points in your UX? And what can be done to fix or mitigate those issues? These are all questions we are going to answer through a real-life example of bad UX.

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