Thoughts on listening to users

3 takeaways from bad UX on news sites

There is a problem I have with the UX on a number of news websites, and it’s become something of a pet peeve of mine. Here’s a pretty typical example from a few days ago… I was reading an article on Slate about the psychology of altruism, and as my eyes tracked down the page my hand reached over to the arrow keys. I use the up and down keys.. Read More

More confusing UI from a very popular service

Quora is a very popular new service from the ex-CTO of Facebook.  Here’s an image of part of the main page: The top bar shows an entry box followed by what looks like a button with the text “Add Question”. One assumes the two are related because there’s they’re in the same black box, so the expected behavior is that you would enter a question in that top box and.. Read More

UI fail from the UI gurus

Here’s a user interface failure courtesy of Apple: Note that the window cannot be expanded (why?). So how exactly are we supposed to know what the “Convert Selected Simplified C…” refers to? I’m not sure why any dialog windows are designed to be unexpandable – what’s the point of this constraint? I guess on the bright side, very very few people understand or use the Services menu anyway. But when.. Read More

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