Thoughts on listening to users

Tim Rotolo

Tim Rotolo is a UX Architect at TryMyUI. He is a born researcher whose interests include history, psychology, architecture, design, and zoology. Tim holds a Bachelor's Degree in International Relations from Claremont McKenna College in southern California. You can reach him at trotolo@trymyui.com or on Twitter at @timoroto

The Mobile UX Webinar: Q&A

We talked to Derek Olson of Foraker Labs and Chandika Bhandari of Seattle AppLab in an hour-long webinar (view the full recording here) November 4th about the challenges of designing usable mobile sites and apps and our solutions for improving mobile UX. This is a recap of the Q&A segments.

3 takeaways from bad UX on news sites

There is a problem I have with the UX on a number of news websites, and it’s become something of a pet peeve of mine. Here’s a pretty typical example from a few days ago… I was reading an article on Slate about the psychology of altruism, and as my eyes tracked down the page my hand reached over to the arrow keys. I use the up and down keys.. Read More

5 reasons you should say farewell to focus groups

A number of years ago, British Airways needed to find out what customers wanted. They were adding mini refrigerators to first class seating sections so passengers could help themselves to a snack during long overnight flights, and needed to find out exactly what kind of snacks their passengers would be interested in. So they put together a few focus groups…

Experts or the Crowd: Who has the UX advice you need?

In 2004, James Surowiecki gave a name to the truth and accuracy of the aggregated many: “the wisdom of crowds.” It’s the idea, basically, that the collected knowledge of a large number of people tends to be remarkably correct. So when it comes to UX, who can tell you more – the experts, or the crowd? The answer may not be as clear-cut as you think.

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