Thoughts on listening to users

Author Archives: admin

Updated usability demographics

By admin | Published: July 8, 2011
We recently upgraded the software to support finer age-based demographics, and also “fixed” our notion of demographics on education and social networks usage. Previously, we only allowed the choices of the following very specific age groups: 18-34, 35-55, and above 55, which was fine for many users.  However, we received several requests to allow our customers [...]
Posted in TryMyUi | Leave a comment

New features on trymyui.com

By admin | Published: May 20, 2011
Responding to your requests, we’ve added a couple of nifty features on trymyui.com. Autosaved notes A couple of you had the unpleasant experience that if you rated a use test without saving your notes, the notes window would disappear, causing you to lose your notes.  Our bad  - that was a design flaw.  As penance, we’ve double-fixed [...]
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Impression Testing

By admin | Published: April 18, 2011
The five-second test (clueapp, fivesecondtest) is a very simple method for capturing a user’s first impressions about the website.  We did a few experiments with this test on various websites (some ours, some not).  In our experiments, five seconds was really not much time to register a value proposition – it was just enough [...]
Posted in TryMyUi | 3 Comments

Providing a free test and asking for a credit card…

By admin | Published: September 7, 2010
We provide a free test for new users.  However, we do ask that the user have a valid credit card.  Although we don’t charge the credit card (we simply make sure it’s valid), a couple of our prospective customers have been upset that we ask for a credit card at all.  We agree that in [...]
Posted in TryMyUi | 1 Comment

The One-Minute Usability Guide

By admin | Published: August 19, 2010
Those of us old enough to remember the one-minute manager appreciate this effort from David Travis of UserFocus.  It’s a fun read.
Posted in Musings | Leave a comment

More on the ideal user

By admin | Published: June 30, 2010
When most people think of performing usability testing, they think of using novices to see if the website is apparent to someone with very little experience.  However, having now reviewed several hundred use tests done by both novice and experienced internet users, we’ve realized that both yield interesting information.  Of course, the novice user is [...]
Posted in Practice | Leave a comment
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