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Frequently Asked Questions
Pricing
Cost?
Refunds?
How it works
How do I get started?
What do I get?
Can I ask custom questions?
Who are the users?
How are users selected?
What demographics can I control?
How do I set up a test?
Can I use my own testers?
How to use it
When should I use it?
How many users should I test?
Are 4 to 6 users enough?
Compared to other methods
Web log analytics?
Moderated studies?
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Frequently Asked QuestionsPricing
How much does it cost?
$35 for a single test, with bulk pricing available. And you can Try it FREE.
Thats a heck-of-a-lot less than getting a user panel together. And its considerably less than some other user testing sites out there. NOTICE: Prices are subject to increase. However, we will honor credits purchased at today's price after they increase.
Can I get a refund if I don't like the results?
Your tests are guaranteed for a year. Simply contact us and we will give you a refund if you are unsatisfied for any reason.
How TryMyUI works
How do I get started?
Creating your first test is easy. Just Click Here, fill out a simple form and video results will be ready for you in an hour or so.
What do I get?
You get a narrated video of each user navigating your website. You see their screen, mouse movements, and keystrokes. You hear them say everything they see, read, think or do. You get written answers to four questions you can pose to each user.
Can I ask users my own questions.
Yes. In addition to giving a scenario and tasks for users to perform on your site you can ask 4 questions that they will respond to in writing after they have performed the test.
Where do the users come from?
TryMyUI's user pool are normal people who we recruit online.
How are users selected and qualified?
TryMyUI qualifies candidate users based on their ability to stay on task and to clearly voice everything they, see, read, think or do as they are interacting with your site. That way you get a moderated quality feedback without the cost of a moderated user test.
What demographics can I control?
You can currently limit the tester pool by gender, age, annual income, computer expertise, country or residence, education level, family status, social networks usage, and employment type. You can also add your own qualification criteria, such as: must be an avid gamer, or must have taken an overseas vacation in the last year. Would you like further control? Let us know!
How do I set up a test?
Its best to just Try It and see. But if you really want to read about it…
Using the TryMyUI website, you submit the website you want to test, and present a general scenario and a set of tasks for the test users to follow. For example, the scenario may be: "You're invited to a very fancy cocktail party and are looking for black shoes to match your dress". The tasks may include:
Can I use my own testers?
Absolutely! Instead of using our testers, you can instead buy a license to use your own testers, at an introductory price of $99
How you should use TryMyUI
When in my development process should I use TryMyUI?
TryMyUI is so simple and inexpensive that you can benefit from it at ALL stages for great user feedback.
Pre-product testing
How many users should I test against?
We recommend testing against 4-6 users to get a sense of what works and what doesn't. With fewer users, you're really seeing one person's impression, and while even that is helpful, it may belong to a distinct minority. While more information can be certainly gleaned from more than 6 users, you will have probably already seen several actionable themes with 6 users.
Are 4 to 6 tests statistically significant?
Statistically significant conclusions cannot be derived from a few samples. But with narrated video you are literally seeing your website through someone else's eyes. This alone can provide you with several "AHA" moments, as you realize that the user's mental model, interpretation of terminology, and reaction to your website content is quite different than what you imagined. The depth of this information illuminates WHY the user is acting as he/she is and provides you with enough insight to decide whether you should correct it or not.
How TryMyUI compares with other testing tools and methods
Web log analytics - I can review my web logs to see what users do. What does TryMyUI add?
Excellent point! We agree that web logs have a wealth of useful information that can help you understand what features users are exercising, what pages get the most interest, etc. However, while web logs, or even tools like google analytics answer many questions involving "what" users are doing, they don't shed much light on "why" they are doing what they are doing. To gain insight on the "why", you need to ask the user. At TryMyUI, we're trying to facilitate this deep interaction with the user.
Moderated user studies - How does TryMyUI compare with moderated user studies?
There's no doubt that an expert moderator brings a lot to the table. Like a good psychologist, a good moderator can probe the user, understanding his or her motivations without biasing them. Unfortunately, expert service is both difficult to obtain and expensive. TryMyUI provides several advantages over a moderated usability study:
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