Thoughts on listening to users

A systematic approach to design critique

Design critique

There is a popular sentiment in design: in order to make good work, you have to have taste; that taste is a fixed aspect of who you are. Just as taste can be applied to people, the labels good or bad often get applied to design work: “That’s just bad design.” But what if it’s not so simple?

Coordinating a UX dream team

Playbook

To build a dream product, you must first build a dream team.

A powerful product team is comprised of 3 kinds of roles, product management, user experience, and engineering; and each is responsible in its own way for creating a great user experience.

Dissection of a UX team

UX team members collaborating on a project

In our team’s UX workflow, each member has a very defined set of skills and tasks to complete. When a project arrives, the workload is divided and every part of the team is responsible for meeting deadlines and delivering high quality products. We all work within 1 of 3 roles: UX Architect, Visual Designer and Front-end Developer…

Collaboration within a UX team

Alternating reflecting pools

How can you make usability research relevant to all of your stakeholders without bogging the whole team down in a morass of data?

An efficient team UX workflow must engage every stakeholder with the data at the appropriate level of involvement and achieve the goals of all involved, as well as the team as a whole.

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